Customer Experience Coordinator - Auto Collision Center

calibercollision; Riverview (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision from day one

Weekly pay with overtime eligibility

Paid vacation & holidays from day 1

Career growth opportunities

Job summary

Caliber Collision in Riverview, FL has an opening for a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental cars and center workflow. You will work with insurance requirements, authorizations, and billing processes to ensure a smooth customer experience.

The role emphasizes fast-paced collaboration, multitasking, and a commitment to helping customers return to the road.

Qualifications

• 1+ years in a customer-facing environment.
• Ability to communicate effectively in verbal and written form.
• Ability to navigate multiple software systems and stay organized.

Responsibilities

• Greet customers and provide friendly, extraordinary service.
• Monitor work load and help balance center load levels as needed.
• Coordinate Rental Car/Tow companies to deliver one-stop service to customers.

Skills

Communication

Customer service

Prioritization

Teamwork

Microsoft Office

Tools

Microsoft Office Suite

Job description

Caliber Collision in Riverview, FL has an opening for a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental cars and center workflow. You will work with insurance requirements, authorizations, and billing processes to ensure a smooth customer experience.

The role emphasizes fast-paced collaboration, multitasking, and a commitment to helping customers return to the road.