Customer Experience Specialist - Auto Retail

CarMax; Richland (WA); On-site; USD 28,000 - 43,000; Full time

Job summary

CarMax in Richland, WA is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced environment, handling sales activities, appraisal support, paperwork, and repair order coordination.

The role emphasizes integrity, customer service, teamwork, and attention to detail, with an emphasis on following CarMax processes and EH&S guidelines. Ability to lift up to 25 lbs and valid driver's license required.

Qualifications

• Strong communication skills and the ability to represent CarMax confidently.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and auditing documents.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Richland, WA is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced environment, handling sales activities, appraisal support, paperwork, and repair order coordination.

The role emphasizes integrity, customer service, teamwork, and attention to detail, with an emphasis on following CarMax processes and EH&S guidelines. Ability to lift up to 25 lbs and valid driver's license required.