Customer Experience Specialist - Auto Repair & Claims

Classic Collision; Myrtle Beach (SC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking a Customer Service Representative to be the first impression of our customer experience in Myrtle Beach. You will guide clients through repair processes, coordinate with insurance and rental services, and ensure smooth operations in a fast-paced shop environment.

The role emphasizes strong communication, organization, and teamwork, with opportunities for training and career growth within a rapidly expanding company. We value integrity and customer care.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Must have a valid driver's license and be eligible for company Insurance policy.
• Effective written and verbal communication and interpersonal skills required.
• Organizational and multitasking abilities with good time management.

Responsibilities

• Explain and educate customers on repair process and insurance claims.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load levels.
• Coordinate Rental Car /Tow companies for one-stop service.
• Ensure vehicles are delivered to customers by the service advisor or back-up.
• Assist customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments and reconcile invoices as needed.
• Ensure customer waiting area remains clean and stocked with comfort items.

Skills

Effective communication

Interpersonal skills

Organization and multitasking

Time management

Adaptability

Education

None

Job description

Classic Collision is seeking a Customer Service Representative to be the first impression of our customer experience in Myrtle Beach. You will guide clients through repair processes, coordinate with insurance and rental services, and ensure smooth operations in a fast-paced shop environment.

The role emphasizes strong communication, organization, and teamwork, with opportunities for training and career growth within a rapidly expanding company. We value integrity and customer care.