Customer Service Representative — Growth & 401K Benefits

Classic Collision Corporate Services LLC

Myrtle Beach (SC)

On-site

USD 42,981,000 - 63,039,000

Full time

2 days ago

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Benefits offered by this job

Supportive team culture

401K match

Paid Time Off

6 Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Customer Service Representative to be the first point of contact for customers at our Myrtle Beach repair center. You will explain repair steps, insurance processes, and coordinate rental car support to deliver a seamless, one-stop service experience.

Ideal candidates bring strong communication, organization, and multitasking skills to a fast-paced environment. We offer competitive pay, benefits, paid holidays, and opportunities for career growth within a

Qualifications

Must be at least 18 years old.
Previous experience in customer service preferred.
Must have a valid driver's license and be eligible for company insurance.
Effective written and verbal communication and interpersonal skills.
Strong organization, multitasking, and time-management abilities.

Responsibilities

Explain and educate customers on repair process and insurance claims.
Maintain knowledge of insurance partner requirements for authorizations, billing, and loads.
Coordinate Rental Car / Tow companies to provide one-stop service.
Ensure vehicles are delivered to customers by the assigned service advisor or backup teammate.
Assist customer communication during the repair process.
Monitor DRP assignments, estimate/repair appointments, and capture rates.
Follow up on DRP assignments to maintain center sales.
Maintain DRP logbooks and Enterprise ARMS daily.
Assist with reconciling invoices to payables reports.
Ensure customer waiting area remains comfortable and stocked.
Perform other administrative duties as required.