Customer Experience Associate — Auto Repair Center

Classic Collision Corporate Services LLC; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking a Customer Service Representative at our Holly Hill Repair Center to serve as the first impression for customers. You will educate clients about the repair process, coordinate insurance information, and connect them with rental and tow services to provide seamless, one-stop support.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment.

Qualifications

• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Responsibilities

• Explain and educate customers on repair process on a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.

Skills

Customer service

Communication

Organization

Multi-tasking

Time management

Job description

Classic Collision is seeking a Customer Service Representative at our Holly Hill Repair Center to serve as the first impression for customers. You will educate clients about the repair process, coordinate insurance information, and connect them with rental and tow services to provide seamless, one-stop support.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment.