Customer Experience Specialist — Auto Glass

Safelite Group; Oregon; On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Competitive weekly pay

Benefits package valued at $10k+

Tuition reimbursement

Paid training

PTO and holidays

Job summary

Safelite Group is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, and answer inquiries. You will handle inbound calls and emails, verify insurance, process orders, and ensure smooth operations in a fast-paced environment.

This role offers competitive pay and strong benefits. Join a team focused on delivering a memorable customer experience while supporting growth and work-life balance through our PTO programs and tuition

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Organization

Multi-tasking

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, and answer inquiries. You will handle inbound calls and emails, verify insurance, process orders, and ensure smooth operations in a fast-paced environment.

This role offers competitive pay and strong benefits. Join a team focused on delivering a memorable customer experience while supporting growth and work-life balance through our PTO programs and tuition