Customer Experience Specialist

Talentify; Gainesville (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite is looking for a Customer Advocate to provide exceptional customer service in a fast-paced automotive glass environment. You will handle in-shop greetings, inbound calls, and emails while coordinating service processes and orders.

The role emphasizes professional presentation, 1–3 years of experience in telephone operations or admin tasks, and the ability to travel up to 10% as needed. Join a team dedicated to a high-quality customer experience.

Qualifications

• Experience in customer service or telephone operations.
• Ability to handle multiple channels (phone, email, in-person) with professionalism.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues and scheduling.
• Verify and complete work orders, insurance checks, and parts information.
• Process invoices, credits, and rebills; manage order changes as needed.
• Review orders from the national center and handle dealer parts or special accounts.
• Perform other duties as assigned.

Skills

Customer service

Telephone support

Administrative tasks

Education

High School Diploma or GED

Job description

Safelite is looking for a Customer Advocate to provide exceptional customer service in a fast-paced automotive glass environment. You will handle in-shop greetings, inbound calls, and emails while coordinating service processes and orders.

The role emphasizes professional presentation, 1–3 years of experience in telephone operations or admin tasks, and the ability to travel up to 10% as needed. Join a team dedicated to a high-quality customer experience.