Customer Experience Specialist

Belron; Springfield (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off & holidays

Tuition reimbursement

Job summary

Safelite is an auto glass company known for more than glass, offering fulfilling careers and work-life balance. The Customer Advocate is often the first impression, handling administrative processes, scheduling, work orders, invoicing, and greeting customers in person while managing calls and emails to deliver a memorable experience.

The role emphasizes top-tier customer service, efficient handling of inquiries, and collaboration across departments.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information including insurance verification, additional parts and missing information.
• Process admin tasks such as buyouts, invoices, work orders, deleted work orders and credit memos.

Skills

Phone operations

Customer service

Administrative skills

Education

High School Diploma/GED/Equivalent

Job description

Safelite is an auto glass company known for more than glass, offering fulfilling careers and work-life balance. The Customer Advocate is often the first impression, handling administrative processes, scheduling, work orders, invoicing, and greeting customers in person while managing calls and emails to deliver a memorable experience.

The role emphasizes top-tier customer service, efficient handling of inquiries, and collaboration across departments.