Customer Experience Specialist - Auto Glass

Safelite AutoGlass; Broken Arrow (OK); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

The Customer Advocate role at Safelite in Oklahoma is the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person. You will answer inbound calls and emails, delivering a memorable experience with every interaction.

You’ll manage orders, verify insurance, coordinate parts and warranty details, and support dealer accounts. A high school diploma and 1–3 years of experience are required, with travel up to 10%.

Qualifications

• High School Diploma or GED is required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced environment.
• Present a professional appearance and wear personal protective equipment.
• Willingness to travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, dispatch, and more.
• Verify and complete work order details, including insurance verification.
• Handle administrative tasks such as buyouts, invoices, and credit memos.
• Review orders from national contact center and manage dealer parts orders.
• Perform other duties as assigned.

Skills

Customer service

Telephone operations

Professional appearance

PPE

Travel

Education

High School Diploma/GED/Equivalent

Job description

The Customer Advocate role at Safelite in Oklahoma is the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person. You will answer inbound calls and emails, delivering a memorable experience with every interaction.

You’ll manage orders, verify insurance, coordinate parts and warranty details, and support dealer accounts. A high school diploma and 1–3 years of experience are required, with travel up to 10%.