Customer Experience Specialist

Safelite Group; Ontario (OR); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company matching

Health coverage options

Paid time off (PTO)

Paid holidays

Tuition reimbursement (up to $5,250)

Job summary

Safelite Group in Ontario, OR is seeking a Customer Advocate to be a first impression for customers in a fast-paced automotive glass setting.

You will handle in-shop greetings, inbound calls, emails, and paperwork with a focus on accurate work orders, insurance verification, and timely updates. The role demands strong communication, adaptability, and a friendly, professional demeanor to ensure a memorable customer experience.

Qualifications

• High School Diploma or GED required.
• 1-3 years of telephone operations or administrative experience preferred.

Responsibilities

• Welcome customers in-shop and resolve inquiries efficiently.
• Manage inbound calls, emails, and faxes for service issues and orders.
• Verify information and complete work orders, including insurance verification and invoicing.

Skills

Customer service

Communication

Telephone skills

Education

High School Diploma or GED

Job description

Safelite Group in Ontario, OR is seeking a Customer Advocate to be a first impression for customers in a fast-paced automotive glass setting.

You will handle in-shop greetings, inbound calls, emails, and paperwork with a focus on accurate work orders, insurance verification, and timely updates. The role demands strong communication, adaptability, and a friendly, professional demeanor to ensure a memorable customer experience.