Customer Experience Specialist – Auto Collision & Rentals

Talentify; Redlands (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Weekly pay with overtime eligibility

Paid vacation & holidays from day one

Career growth opportunities

Hands-on experience in a production/ca

Job summary

Caliber Collision in Redlands is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating daily workloads. You will work with rental car partners and insurance requirements to provide seamless service and support billing processes.

The role offers weekly pay, overtime eligibility, and opportunities for growth within a nationwide network. Caliber promotes from within and values excellent customer interactions.

Qualifications

• 1+ years of experience in a customer facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, notably Microsoft Office.
• Ability to handle competing priorities in a fast-paced setting.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and deliver extraordinary customer service.
• Monitor center work volume and suggest load level adjustments.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Assist with billing processes and insurance partner requirements.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Microsoft Office

Tools

Microsoft Office Suite

Job description

Caliber Collision in Redlands is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating daily workloads. You will work with rental car partners and insurance requirements to provide seamless service and support billing processes.

The role offers weekly pay, overtime eligibility, and opportunities for growth within a nationwide network. Caliber promotes from within and values excellent customer interactions.