Customer Experience Specialist – Auto Collision & Rentals

Caliber Collision; San Antonio (TX); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision

Overtime pay

Paid vacation

Career growth

Hands-on experience

Job summary

Caliber Collision is seeking a Customer Service Representative at the Service Center San Antonio – NW Loop 410. The role focuses on greeting customers, delivering exceptional service, coordinating load level requests, and handling insurance-related authorizations, billing, and car rental coordination for a seamless, one-stop experience.

Ideal candidates have at least 1 year in a customer-facing role, strong communication skills, and the ability to work across multiple software systems in a

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems (e.g., Microsoft Office).
• Ability to manage competing priorities in a fast-paced setting.
• Customer-focused, friendly attitude and collaborative spirit.

Skills

Customer service

Verbal communication

Written communication

Software proficiency

Team collaboration

Job description

Caliber Collision is seeking a Customer Service Representative at the Service Center San Antonio – NW Loop 410. The role focuses on greeting customers, delivering exceptional service, coordinating load level requests, and handling insurance-related authorizations, billing, and car rental coordination for a seamless, one-stop experience.

Ideal candidates have at least 1 year in a customer-facing role, strong communication skills, and the ability to work across multiple software systems in a