Customer Experience Specialist - Auto Collision Center

Caliber Collision; Roanoke (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Weekly pay

Overtime eligible

Vacation & holidays

Job summary

Caliber Collision Roanoke - Northeast is hiring a Customer Service Representative to greet customers, manage daily workload, and coordinate rental car and tow services for a seamless experience. The role emphasizes exceptional service, cross-functional coordination, and knowledge of insurance partner requirements.

The position offers immediate medical/dental/vision benefits, weekly pay, overtime eligibility, paid vacation and holidays, and opportunities for internal career growth as part of a

Qualifications

• 1+ year of experience in a customer-facing environment.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor center work volume and advise load level requests as needed.
• Coordinate Rental Car and Tow services for one-stop customer service.
• Maintain knowledge of insurance partner requirements related to authorizations and billing.

Skills

Verbal and written communication

MS Office

Prioritization

Customer service

Team collaboration

Job description

Caliber Collision Roanoke - Northeast is hiring a Customer Service Representative to greet customers, manage daily workload, and coordinate rental car and tow services for a seamless experience. The role emphasizes exceptional service, cross-functional coordination, and knowledge of insurance partner requirements.

The position offers immediate medical/dental/vision benefits, weekly pay, overtime eligibility, paid vacation and holidays, and opportunities for internal career growth as part of a