Customer Experience Specialist - Auto Collision Center

Caliber; Colorado Springs (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Weekly pay

Paid time off

Career growth

Hands-on training

Job summary

Caliber Collision is seeking a Customer Service Representative at the Colorado Springs - North service center. You will greet customers, provide extraordinary service, monitor work volume, and coordinate rental car/tow services to ensure a one-stop experience while understanding insurance partner requirements for authorizations and billing.

The position offers industry-competitive pay of $17-$19 per hour, weekly pay, overtime eligibility, and benefits from day one, with opportunities for career

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center work volume and suggest load level adjustments.
• Coordinate Rental Car/Tow services to provide one-stop service.
• Maintain knowledge of partner requirements for authorizations, billing and load levels.

Skills

Verbal communication

Written communication

Prioritization

Customer service

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative at the Colorado Springs - North service center. You will greet customers, provide extraordinary service, monitor work volume, and coordinate rental car/tow services to ensure a one-stop experience while understanding insurance partner requirements for authorizations and billing.

The position offers industry-competitive pay of $17-$19 per hour, weekly pay, overtime eligibility, and benefits from day one, with opportunities for career