Customer Service Specialist – Auto Collision Center

Caliber Holdings LLC; Hyattsville (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Overtime eligible

Weekly pay

Paid time off

Job summary

Caliber Collision Hyattsville is seeking a Customer Service Representative to greet customers, provide exceptional service, and help coordinate rental car and insurance-related needs. The role emphasizes strong communication, multi-system use, and teamwork in a fast-paced collision center environment.

Compensation ranges from $18.00 to $20.00 per hour, with weekly pay, overtime eligibility, and benefits beginning at hire. Join a growth-minded team focused on quality customer experiences daily.

Qualifications

• 1+ year of experience in a customer-facing role.
• Strong verbal and written communication skills.
• Ability to use multiple software systems and adapt to new tools.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor work volume and assist with load leveling as needed.
• Coordinate Rental Car/Tow services to provide one-stop customer care.

Skills

Verbal & written communication

Multi-system navigation

Prioritize in fast-paced environment

Customer service orientation

Tools

Microsoft Office Suite

Job description

Caliber Collision Hyattsville is seeking a Customer Service Representative to greet customers, provide exceptional service, and help coordinate rental car and insurance-related needs. The role emphasizes strong communication, multi-system use, and teamwork in a fast-paced collision center environment.

Compensation ranges from $18.00 to $20.00 per hour, with weekly pay, overtime eligibility, and benefits beginning at hire. Join a growth-minded team focused on quality customer experiences daily.