Customer Experience Specialist - Auto Collision Center

calibercollision; Lexington (KY); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Overtime pay

Paid vacation

Career growth

Production shop experience

Job summary

Caliber Collision is hiring a Customer Service Representative at the Lexington center. The role involves greeting customers, delivering exceptional service, and coordinating with rental car/tow providers to ensure one-stop service.

You will monitor workload, support billing processes, and stay informed on insurance partner requirements for authorizations and load levels. Ideal candidates have at least 1 year in a customer-facing role and can navigate multiple software systems while maintaining a

Qualifications

• 1+ years of experience in a customer facing environment.

Responsibilities

• Greet and assist internal and external customers with extraordinary service.
• Monitor center work volume and suggest load level adjustments.
• Coordinate Rental Car/Tow services to provide one-stop customer care.
• Utilize multiple software systems (e.g., Microsoft Office) to process transactions and communicate with partners.

Skills

Customer service

Verbal communication

Written communication

MS Office

Prioritization

Collaboration

Multitasking

Job description

Caliber Collision is hiring a Customer Service Representative at the Lexington center. The role involves greeting customers, delivering exceptional service, and coordinating with rental car/tow providers to ensure one-stop service.

You will monitor workload, support billing processes, and stay informed on insurance partner requirements for authorizations and load levels. Ideal candidates have at least 1 year in a customer-facing role and can navigate multiple software systems while maintaining a