Customer Experience Specialist - Auto Collision & Rentals

Caliber Collision; Columbia (SC); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Overtime eligible

Paid vacation & holidays from day one

Career growth opportunities

Equal Opportunity Employer

Job summary

Caliber Collision in Columbia, SC is hiring a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car and tow services. You will monitor center workload, liaise with insurance partners on authorizations, billing and load levels, and work across multiple software systems in a fast-paced environment.

The role emphasizes personable service, teamwork, and adaptability to changing priorities, with eligibility for benefits from day one and

Qualifications

• 1+ years experience in a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office Suite.
• Ability to handle competing priorities in a fast-paced setting.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and deliver extraordinary customer service.
• Monitor center work volume and suggest load level adjustments when needed.
• Coordinate Rental Car and Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements on authorizations, billing and load levels.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Collaboration

Adaptability

Tools

Microsoft Office Suite

Job description

Caliber Collision in Columbia, SC is hiring a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car and tow services. You will monitor center workload, liaise with insurance partners on authorizations, billing and load levels, and work across multiple software systems in a fast-paced environment.

The role emphasizes personable service, teamwork, and adaptability to changing priorities, with eligibility for benefits from day one and