Customer Experience Specialist — Auto Collision Admin

Boyd Group; Orland Park (IL); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Parental Leave

Paid holidays

Health insurance

401(k) retirement plan

Descripción de la vacante

Gerber Collision & Glass in Orland Park, IL seeks a Customer Service Representative to deliver exceptional experiences. You will manage scheduling, communications with customers and insurers, and provide administrative support to the Repair Facility Team.

The role requires a high school diploma or GED and at least one year of admin experience; familiarity with CCC One and ARMS is a plus. You must maintain accuracy under pressure and uphold WOW standards.

Formación

• High School Diploma or GED required.
• Minimum 1 year of admin/clerical experience.
• Preferred 1 year in auto body or similar env with customer service experience.

Responsabilidades

• Execute WOW plan consistently across daily tasks.
• Schedule vehicle repair appointments using CCC One and scripts.
• Obtain repair authorizations and manage insurance communications.
• Prepare RO packets with QC checklists, parts lists, and rental indicators.
• Document all communications with customers/insurers in CCC One.
• Update rental information in CCC One and manage ARMS entries.

Conocimientos

Customer service

Administrative support

Communication skills

Multitasking

Attention to detail

Educación

High School Diploma or GED

Herramientas

CCC One

ARMS

Descripción del empleo

Gerber Collision & Glass in Orland Park, IL seeks a Customer Service Representative to deliver exceptional experiences. You will manage scheduling, communications with customers and insurers, and provide administrative support to the Repair Facility Team.

The role requires a high school diploma or GED and at least one year of admin experience; familiarity with CCC One and ARMS is a plus. You must maintain accuracy under pressure and uphold WOW standards.