Customer Experience Specialist — Auto Collision

Gerber Collision & Glass; Claremore (OK); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Medical Insurance

Dental & Vision Insurance

401(k) match

Disability & Life Insurance

Education Opportunities

Uniform stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in a fast-paced auto repair environment. You will schedule appointments, coordinate with insurance partners, and manage repair orders using CCC One and related systems to drive WOW results.

Ideal candidates bring at least 1 year in administration or customer service, a High School Diploma or GED, and strong communication and multitasking skills.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role (administrative or customer service).
• Preferred: 1 year in auto body or similar work environment.

Responsibilities

• Schedule appointments for vehicle repair using CCC One and scripts.
• Retrieve and document insurance assignments and repair authorizations.
• Prepare RO work packets with QC checklist, parts list and windshield tag.
• Record communications with customers or insurers in CCC One notes.

Skills

Multitasking

Attention to detail

Communication (oral & written)

Sales driven

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Office software

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in a fast-paced auto repair environment. You will schedule appointments, coordinate with insurance partners, and manage repair orders using CCC One and related systems to drive WOW results.

Ideal candidates bring at least 1 year in administration or customer service, a High School Diploma or GED, and strong communication and multitasking skills.