Customer Experience Specialist – Auto Collision

Gerber Collision & Glass; Englewood (CO); In loco; USD 25.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual PTO

Parental leave

Medical, Dental & Vision Insurance

401(k) Retirement Plan with company 2%

Life Insurance

Continuing Education Opportunities

Daily Pay option

Descrizione del lavoro

Gerber Collision & Glass is hiring a Customer Service Representative in Englewood, CO. You will deliver exceptional customer experiences, manage insurance communications, and support the Repair Facility Team with administrative tasks using CCC One and ARMS.

The role requires strong communication, multitasking ability, and a detail-oriented mindset in a fast-paced shop environment, with opportunities to leverage sales skills and grow within the company.

Competenze

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role (administrative assistant).
• Preferred: 1 year in an auto body or similar environment with customer service experience.
• Ability to multitask in a fast-paced environment with accuracy.
• Excellent oral and written communication skills and strong sales drive.

Mansioni

• Schedule vehicle repair appointments using CCC One and Daily Demand Capacity Planner with proper scripting.
• Retrieve insurance assignments and obtain repair authorization documents for vehicle inspections.
• Prepare RO work packets including QC checklists, parts lists and windshield tags.
• Record communications with customers or insurance partners in CCC One notes.
• Confirm rental car information and update CCC One with rental usage details.
• Manage ARMS to ensure vehicle data is consistent across systems.

Conoscenze

Multitasking under pressure

Attention to detail

Oral and written communication

Customer service

Sales drive

General office equipment

Computer skills

Valid driver’s license

Formazione

High School Diploma or GED

Strumenti

CCC One

ARMS

Daily Demand Capacity Planner

Descrizione del lavoro

Gerber Collision & Glass is hiring a Customer Service Representative in Englewood, CO. You will deliver exceptional customer experiences, manage insurance communications, and support the Repair Facility Team with administrative tasks using CCC One and ARMS.

The role requires strong communication, multitasking ability, and a detail-oriented mindset in a fast-paced shop environment, with opportunities to leverage sales skills and grow within the company.