Customer Experience Associate — Auto Collision Admin

Gerber Collision & Glass; Fort Wayne (IN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Medical Insurance

Dental & Vision Insurance

401(k) with match

Short-Term Disability

Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in a high-volume repair facility in Fort Wayne, Indiana. You will manage appointments, insurance communications, and repairs using CCC One and ARMS systems to support the Repair Facility Team.

The role requires a High School Diploma or GED, at least 1 year in a similar role, and strong attention to detail with good communication and sales skills.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of experience in a similar role.
• Preferred: 1 year in an auto body or similar environment with customer service.

Responsibilities

• Schedule vehicle repair appointments using CCC One.
• Record all communications with customers or insurance partners during the repair process.
• Prepare RO work packet with QC checklist, parts list and windshield tag.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Confirm rental car information and update CCC One with rental usage.
• Manage ARMS to ensure vehicles appear in CCC One.

Skills

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Driver's license

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in a high-volume repair facility in Fort Wayne, Indiana. You will manage appointments, insurance communications, and repairs using CCC One and ARMS systems to support the Repair Facility Team.

The role requires a High School Diploma or GED, at least 1 year in a similar role, and strong attention to detail with good communication and sales skills.