Customer Experience Specialist – Auto Collision Admin

Gerber Collision & Glass; Atlanta (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

2 weeks Paid Parental Leave

Paid time off

Holidays

Medical & vision Insurance

401(k) with match

Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass Atlanta location is seeking a Customer Service Representative to deliver an exceptional experience to customers and insurance partners. You will handle scheduling, documentation, and communication throughout the repair process.

The role requires at least a high school diploma, about one year of admin or customer service experience, and a valid driver's license. Join a team that values integrity and offers comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 1 year admin or similar experience required.
• Preferred: auto body environment experience.
• Strong multitasking and attention to detail.
• Excellent oral and written communication; sales-driven.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurance partners.
• Schedule appointments and handle administrative support for the repair facility team.
• Record communications in CCC One and manage rental and repair paperwork.

Skills

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Education

High School Diploma or GED

Preferred: Auto body experience

Tools

CCC One

ARMS

Microsoft Office

Job description

Gerber Collision & Glass Atlanta location is seeking a Customer Service Representative to deliver an exceptional experience to customers and insurance partners. You will handle scheduling, documentation, and communication throughout the repair process.

The role requires at least a high school diploma, about one year of admin or customer service experience, and a valid driver's license. Join a team that values integrity and offers comprehensive benefits.