Customer Experience Specialist – Auto Collision Admin

Gerber Collision & Glass; Newnan (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Continuing Education

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is looking for a Customer Service Representative to provide an exceptional client experience at our Newnan, GA location. You will manage appointments, insurance communications, and administrative tasks to support the repair team.

The role requires strong communication, detail orientation, and a proactive sales attitude. Ideal candidates have a high school diploma or GED and at least one year in a similar role, preferably in an auto body environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar role.
• Preferred 1 year in auto body or similar environment.
• Strong sales and exceptional customer service skills.

Responsibilities

• Schedule appointments for vehicle repair using CCC One and scripts.
• Retrieve insurance assignments and repair authorization documents.
• Prepare RO work packet with QC checklist, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One notes.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS system daily and ensure it matches CCC One entries.

Skills

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

Office equipment

Basic computer skills

Job description

Gerber Collision & Glass is looking for a Customer Service Representative to provide an exceptional client experience at our Newnan, GA location. You will manage appointments, insurance communications, and administrative tasks to support the repair team.

The role requires strong communication, detail orientation, and a proactive sales attitude. Ideal candidates have a high school diploma or GED and at least one year in a similar role, preferably in an auto body environment.