Customer Experience Pro - Auto Collision & Glass

Gerber Collision & Glass; Carrollton (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Medical insurance

401(k) match

Short-term disability

Continuing education

Job summary

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver exceptional customer service at our repair facility in Georgia. You will manage appointments, insurance communications, and repair documentation, ensuring seamless collaboration with the team.

Responsibilities include handling RO packets, rental coordination, and ARMS/CCC One data accuracy, while maintaining a fast-paced, customer-first environment.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in a similar administration role preferred.
• Experience in auto body or related environment is a plus.
• Strong communication and customer service skills.

Responsibilities

• Schedule vehicle repair appointments using CCC One and proper scripting.
• Obtain and record insurance assignments and repair authorizations for disassembly.
• Assemble RO work packets with QC checklists, orders, parts list, and windshield tags.
• Log all customer and insurer communications in CCC One.
• Verify rental information and update CCC One with usage details.
• Manage ARMS daily to ensure vehicles are listed in CCC One.

Skills

Multitasking

Attention to detail

Oral communication

Written communication

Sales drive

Customer service

Fast-paced work

Office equipment

Computer skills

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver exceptional customer service at our repair facility in Georgia. You will manage appointments, insurance communications, and repair documentation, ensuring seamless collaboration with the team.

Responsibilities include handling RO packets, rental coordination, and ARMS/CCC One data accuracy, while maintaining a fast-paced, customer-first environment.