Customer Experience Specialist - Auto Collision Admin

Gerber Collision & Glass; Eagle River (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Medical Insurance

Dental & Vision Insurance

Retirement Plan with company match

Short-Term Disability & Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Wisconsin is seeking a Customer Service Representative to deliver an exceptional experience to customers and insurance partners. You will schedule repairs using CCC One and maintain thorough documentation to support repair operations.

Responsibilities include managing insurance communications, preparing repair orders, updating rental details, and coordinating with the Repair Facility Team. A high school diploma and 1 year of related experience are required.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar environment with customer service experience.
• Strong multitasking and attention to detail in a fast-paced setting.

Responsibilities

• Schedule vehicle repairs using CCC One and daily demand capacity planning.
• Retrieve and manage insurance assignments and repair authorizations.
• Prepare RO work packets with QC checklists and parts lists.
• Record communications with customers/insurance partners in CCC One.
• Manage ARMS system and ensure vehicle rental details are updated.

Skills

Multitasking

Attention to detail

Oral & written communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Office software

Job description

Gerber Collision & Glass in Wisconsin is seeking a Customer Service Representative to deliver an exceptional experience to customers and insurance partners. You will schedule repairs using CCC One and maintain thorough documentation to support repair operations.

Responsibilities include managing insurance communications, preparing repair orders, updating rental details, and coordinating with the Repair Facility Team. A high school diploma and 1 year of related experience are required.