Customer Experience & Admin Specialist (Auto Collision)

Gerber Collision & Glass; Savannah (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance

401(k)

Life Insurance

Continuing Education

Daily Pay

Job summary

Gerber Collision & Glass in Savannah, GA is hiring a Customer Service Representative to deliver an exceptional customer experience. You will manage relationships with customers and insurers while providing administrative support for the repair facility team.

The role requires at least 1 year in a similar admin or customer service environment, strong communication, and multitasking abilities. Benefits include PTO, parental leave, health insurance, and a 401(k) plan.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum 1 year in a similar administrative/customer service role.
• Solid communication and multitasking skills.

Responsibilities

• Schedule vehicle repairs using CCC One and scripts.
• Obtain repair authorizations and manage insurance communications.
• Prepare RO work packets with QC checklists.
• Record all communications with customers and insurers in CCC One.
• Update rental information in CCC One and ARMS throughout the day.

Skills

Customer service

Communication

Multitasking

Attention to detail

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Office software

Job description

Gerber Collision & Glass in Savannah, GA is hiring a Customer Service Representative to deliver an exceptional customer experience. You will manage relationships with customers and insurers while providing administrative support for the repair facility team.

The role requires at least 1 year in a similar admin or customer service environment, strong communication, and multitasking abilities. Benefits include PTO, parental leave, health insurance, and a 401(k) plan.