Customer Service & Admin Specialist - Auto Collision

Gerber Collision & Glass; Westmoor (IN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Paid holidays

Medical insurance

401(k)

Disability & life insurance

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will coordinate appointments, manage communications with customers and insurance partners, and maintain repair documentation using CCC One and ARMS systems.

Ideal candidates have a High School Diploma, at least 1 year in a similar role, and strong multitasking abilities in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in a customer-facing role preferred.
• Strong written and verbal communication skills.

Responsibilities

• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization.
• Prepare RO work packets with QC checklist, parts list and windshield tags.
• Record communications with customers/insurers in CCC One.
• Update rental information and manage ARMS entries.

Skills

Customer service

Communication

Multitasking

Attention to detail

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will coordinate appointments, manage communications with customers and insurance partners, and maintain repair documentation using CCC One and ARMS systems.

Ideal candidates have a High School Diploma, at least 1 year in a similar role, and strong multitasking abilities in a fast-paced environment.