Customer Experience Specialist - Auto Repair Admin

Gerber Collision & Glass; Clawson (MI); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays annually

Medical, prescription, dental & vision

Job summary

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience throughout the repair process. You will manage appointments, insurance communications, and administrative tasks in a fast-paced environment.

Requirements include a High School Diploma or GED and at least 1 year of relevant experience, preferably in auto body or customer service. A valid driver's license is required.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar role, such as administration assistant.
• Preferred: 1 year in auto body or similar environment with customer service experience.

Responsibilities

• Schedule vehicle repair appointments using CCC One and other systems.
• Retrieve and process insurance assignments and repair authorizations.
• Prepare RO work packets with QC checklist, parts list, and windshield tag.
• Record all communications with customers/insurance partners in CCC One notes.
• Manage rental car information and update ARMS/CCC One accordingly.

Skills

Multitasking

Attention to detail

Communication skills

Sales-driven

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience throughout the repair process. You will manage appointments, insurance communications, and administrative tasks in a fast-paced environment.

Requirements include a High School Diploma or GED and at least 1 year of relevant experience, preferably in auto body or customer service. A valid driver's license is required.