Customer Experience Specialist - Auto Collision

Caliber Collision; Farragut (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay

Overtime eligible

Paid vacation and holidays

Career growth opportunities

Job summary

Caliber Collision in Farragut, TN is actively seeking a Customer Service Representative to greet customers and deliver exceptional service while coordinating rental car partners and insurance-related processes. The role requires navigating multiple software systems and maintaining composure in a fast-paced shop environment.

You will engage with internal and external customers, support load-level decisions, and collaborate across teams to ensure seamless service delivery and a positive customer

Qualifications

• 1+ years of experience in a customer facing environment.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor work volume and suggest load level adjustments.
• Coordinate Rental Car/Tow services for a one-stop center experience.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.
• Collaborate with internal teams to ensure smooth operations.

Skills

Verbal communication

Written communication

Multisystem navigation

Microsoft Office

Fast-paced environment

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Farragut, TN is actively seeking a Customer Service Representative to greet customers and deliver exceptional service while coordinating rental car partners and insurance-related processes. The role requires navigating multiple software systems and maintaining composure in a fast-paced shop environment.

You will engage with internal and external customers, support load-level decisions, and collaborate across teams to ensure seamless service delivery and a positive customer