Customer Experience Pro — Auto Service Center

Caliber; Knoxville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision is hiring a Customer Service Representative at our Farragut Service Center. The role involves greeting customers, delivering outstanding service, and helping manage daily workflow and load levels.

You will coordinate Rental Car/Tow providers to ensure seamless service while understanding insurance partner requirements for authorizations and billing. Join a national auto care leader focused on restoring customers' rhythms.

Qualifications

• 1+ years of experience within a customer facing environment.
• Ability to navigate multiple software systems, including Microsoft Office.
• Effective verbal and written communication skills.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and advise load level requests as needed.
• Coordinate Rental Car/Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Microsoft Office

Prioritization

Customer service

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative at our Farragut Service Center. The role involves greeting customers, delivering outstanding service, and helping manage daily workflow and load levels.

You will coordinate Rental Car/Tow providers to ensure seamless service while understanding insurance partner requirements for authorizations and billing. Join a national auto care leader focused on restoring customers' rhythms.