Customer Experience Specialist, Auction Support

Ritchie Bros. Auctioneers, Inc.; East Dundee (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurances

401k with 100% match for first 4%

15 days PTO per year

Job summary

IAA Holdings, LLC (IAA), a RB Global company, is seeking a Customer Service Representative to support branches and service centers. You will assist customers in person and by phone, process orders, update records, and reference pricing and delivery information to ensure a smooth auction day experience.

Key qualities include clear communication, teamwork, time management, and a positive attitude. The role offers full-time hours with benefits and opportunities to grow within a global marketplace.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into our internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing assignments, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office to help out.

Skills

Customer service

Communication

Interpersonal skills

Digital literacy

Time management

Team player

Job description

IAA Holdings, LLC (IAA), a RB Global company, is seeking a Customer Service Representative to support branches and service centers. You will assist customers in person and by phone, process orders, update records, and reference pricing and delivery information to ensure a smooth auction day experience.

Key qualities include clear communication, teamwork, time management, and a positive attitude. The role offers full-time hours with benefits and opportunities to grow within a global marketplace.