Auction Customer Care Specialist

Ritchie Bros. Auctioneers, Inc.; Puyallup (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K with company match

STD/LTD

Life Insurance/AD&D

Paid holidays and vacations

Job summary

IAA, an RB Global, Inc. company, seeks Customer Service Representatives to support branches and service centers with a strong focus on customer experience.

Responsibilities include handling inquiries, processing orders, entering data, and maintaining records in a fast-paced auction environment. The role emphasizes teamwork, reliability, and excellent communication skills across channels.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist peers.
• Digital literacy is essential for daily tasks.
• Time management skills for handling multiple requests.
• Positive attitude and professional demeanor.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills for customer interactions.
• Professional and clean appearance at all times.

Responsibilities

• Provide customer support via mail, phone, and in person.
• Process orders, assign tasks, and enter data into internal systems.
• Reference pricing and delivery information for customers.
• Respond to customer questions, inquiries, and requests promptly.
• Set up new records and maintain existing ones.
• Perform word processing, filing, and related clerical duties.
• Prepare paperwork for auction day and secure necessary approvals.
• Assist with other duties around the office as needed.

Skills

Communication

Team player

Digital literacy

Time management

Positive attitude

Independent worker

Interpersonal skills

Professional appearance

Job description

IAA, an RB Global, Inc. company, seeks Customer Service Representatives to support branches and service centers with a strong focus on customer experience.

Responsibilities include handling inquiries, processing orders, entering data, and maintaining records in a fast-paced auction environment. The role emphasizes teamwork, reliability, and excellent communication skills across channels.