Customer Experience Specialist

Ritchie Bros. Auctioneers, Inc.; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K

STD/LTD

Life Insurance/AD&D

Paid holidays

Paid vacations

Job summary

IAA, An RB Global, Inc. company, is seeking a Customer Service Representative to support branches and service centers with outstanding customer experience. You will engage customers in person and through various channels to help drive branch growth and maintain records.

The role emphasizes teamwork, responsiveness, and a positive attitude, with opportunities to contribute to a dynamic, global auction environment across multiple channels.

Qualifications

• Ability to communicate comfortably with customers.
• Excellent teamwork and collaboration with peers.
• Strong digital literacy and basic computer skills.
• Effective time management and organizational abilities.
• Positive, can-do attitude with a customer-centric approach.
• Ability to work independently when required.
• Strong interpersonal and communication skills.
• Professional and clean appearance.

Responsibilities

• Provide customer support via mail, phone, and in-person contact.
• Enter data into internal computer systems and process orders.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform clerical duties and word processing tasks.
• Prepare paperwork for auction day and obtain necessary approvals.
• Assist with other office duties as needed.

Skills

Clear communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA, An RB Global, Inc. company, is seeking a Customer Service Representative to support branches and service centers with outstanding customer experience. You will engage customers in person and through various channels to help drive branch growth and maintain records.

The role emphasizes teamwork, responsiveness, and a positive attitude, with opportunities to contribute to a dynamic, global auction environment across multiple channels.