Customer Experience Specialist - Auction Operations & Payments

Ritchie Bros.; Bessemer (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Ritchie Bros. in Alabama is seeking a Customer Service Representative for Yard Operations. You will provide exceptional service, handle inquiries, process payments, and support auction day activities.

Responsibilities include organizing documents, coordinating with departments and customers, and ensuring high-quality service while prioritizing safety and teamwork. The role emphasizes data entry, computer use, and friendly, proactive communication.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Organize all keys / organize and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Process payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Support RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Skills

Customer service

Data entry

Teamwork

Communication

Positive attitude

Job description

Ritchie Bros. in Alabama is seeking a Customer Service Representative for Yard Operations. You will provide exceptional service, handle inquiries, process payments, and support auction day activities.

Responsibilities include organizing documents, coordinating with departments and customers, and ensuring high-quality service while prioritizing safety and teamwork. The role emphasizes data entry, computer use, and friendly, proactive communication.