Customer Service Specialist – Auction Yard Ops

Ritchie Bros.; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with 100% match for first 4% contributed

15 days of paid time off annually

Job summary

Ritchie Bros. in Cincinnati, Ohio is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, and manage sale day operations. This full-time position is integral to ensuring smooth auction processes by coordinating document management and payment processing.

The ideal candidate will have experience working in customer-facing roles and possess strong computer skills. This role contributes to a dynamic work environment focused on teamwork and high-quality service delivery.

Qualifications

• Experience interacting directly with customers required.
• Proficient with computers and eager to learn new software.
• Excellent keyboard skills essential for data entry.

Responsibilities

• Organize and file documents by internal coding and Lot number.
• Communicate with various departments and customers for documents.
• Process payments from successful bidders.
• Provide information about additional services to customers.
• Ensure superior customer service delivery at all times.

Skills

Customer service experience

Data entry skills

Adaptability to new technology

Positive attitude under pressure

Teamwork skills

Job description

Ritchie Bros. in Cincinnati, Ohio is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, and manage sale day operations. This full-time position is integral to ensuring smooth auction processes by coordinating document management and payment processing.

The ideal candidate will have experience working in customer-facing roles and possess strong computer skills. This role contributes to a dynamic work environment focused on teamwork and high-quality service delivery.