Customer Care & Scheduling Specialist

Safelite Group; Oak Lawn (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Medical coverage

PTO and holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing while greeting customers in person and answering calls and emails.

You’ll support a busy operation, resolve issues, and keep orders moving with insurance checks and documentation, working across multiple departments and channels.

Qualifications

• High School Diploma or GED required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced environment.
• Professional appearance and ability to travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing, warranties and dispatch.
• Verify and complete work order information, insurance checks and parts status.
• Process invoices, credit memos and rebills and handle administrative tasks.
• Review dealer and national center orders and manage special accounts.
• Perform other duties as assigned.

Skills

Telephone operations

Customer service

Professional appearance

Fast-paced environment

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing while greeting customers in person and answering calls and emails.

You’ll support a busy operation, resolve issues, and keep orders moving with insurance checks and documentation, working across multiple departments and channels.