Customer Experience Specialist — 2nd Shift

Dal-Tile Corp.; Sunnyvale (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Experience Coordinator to handle inquiries through multiple channels, process orders, and monitor delivery status. The role supports a proactive approach to resolving customer issues and coordinating with internal teams.

The position emphasizes accurate record-keeping and applying standard procedures to solve problems, with flexibility in scheduling to meet business needs.

Qualifications

• Bachelor’s degree or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Strong communication and interpersonal skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat promptly and professionally.
• Process orders, manage delivery status, and document customer interactions.
• Resolve issues and provide timely solutions to enhance customer experience.
• Coordinate communication with customers and internal teams.
• Maintain accurate records of interactions and resolutions.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor’s degree or equivalent education

Job description

Dal-Tile Corp. is seeking a Customer Experience Coordinator to handle inquiries through multiple channels, process orders, and monitor delivery status. The role supports a proactive approach to resolving customer issues and coordinating with internal teams.

The position emphasizes accurate record-keeping and applying standard procedures to solve problems, with flexibility in scheduling to meet business needs.