Customer Experience Coordinator - Early-Career Impact

Mohawk Industries, Inc.; Dallas (TX); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Sr Customer Experience Coordinator to support customer inquiries and order processing in an office setting in Dallas, TX. The role concentrates on handling calls, emails, and chat while coordinating with other teams to improve satisfaction and delivery updates.

The position requires a Bachelor's degree and 0–2 years of related experience, with standard business hours and no relocation sponsorship.

Qualifications

• Bachelor's degree or equivalent education/experience required.
• Effective communication, problem solving, and organizational skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond to customer inquiries via multiple channels promptly.
• Process orders, delivery status, and customer claims with accuracy.
• Coordinate communication between customers and associates.
• Provide basic analysis and apply standard procedures to resolve issues.
• Support warehouse and inventory tasks as needed.
• Maintain organized records of interactions and resolutions.
• Serve as a resource for other team members in customer experience.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Time management

Integrity

Education

Bachelor's degree in related field

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Sr Customer Experience Coordinator to support customer inquiries and order processing in an office setting in Dallas, TX. The role concentrates on handling calls, emails, and chat while coordinating with other teams to improve satisfaction and delivery updates.

The position requires a Bachelor's degree and 0–2 years of related experience, with standard business hours and no relocation sponsorship.