Customer Experience & Admin Coordinator

Dal-Tile Corp.; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Corp. is seeking an Administrative Assistant to support customer experience by handling inquiries, processing orders, and tracking delivery statuses. This entry-level role emphasizes strong communication, organizational skills, and problem solving within a dynamic team.

You will respond to inquiries via phone, email, and chat, resolve issues, and maintain orderly records. Some warehouse tasks may be involved as you gain experience and contribute to company initiatives.

Qualifications

• Bachelor's degree or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.
• Proficient using Microsoft Office Suite.

Responsibilities

• Execute daily administrative tasks related to customer experience such as handling inquiries, order processing and entry, and related responsibilities as defined by department.
• Respond promptly to customer inquiries through phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Maintain accurate and organized records of customer interactions and resolutions.
• May assist with warehouse and inventory tasks as needed.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Time management

Integrity

Discretion

Education

Bachelor's degree or equivalent education/experience

Tools

Microsoft Office Suite

Job description

Dal-Tile Corp. is seeking an Administrative Assistant to support customer experience by handling inquiries, processing orders, and tracking delivery statuses. This entry-level role emphasizes strong communication, organizational skills, and problem solving within a dynamic team.

You will respond to inquiries via phone, email, and chat, resolve issues, and maintain orderly records. Some warehouse tasks may be involved as you gain experience and contribute to company initiatives.