Customer Experience Specialist (Order & Support)

Dal-Tile Corp.; Dallas (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Corp. is hiring a Customer Order Specialist in Dallas, TX. This entry-level role supports the customer experience by handling inquiries, processing orders, tracking deliveries, and resolving issues.

You will coordinate communications and maintain accurate records while contributing to a team focused on satisfaction and efficiency. The role requires a bachelor's degree or equivalent education/experience, 0–2 years of relevant experience, and proficiency with Microsoft Office Suite.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 0–2 years relevant experience or equivalent.
• Proficient with Microsoft Office Suite.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Process and enter orders, track delivery status, and manage claims.
• Coordinate communication between customers and internal teams.
• Maintain accurate records of interactions and resolutions.
• Provide basic analysis and use standard procedures to solve problems.

Skills

Communication skills

Problem solving

Multitasking

Time management

Integrity & discretion

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Dal-Tile Corp. is hiring a Customer Order Specialist in Dallas, TX. This entry-level role supports the customer experience by handling inquiries, processing orders, tracking deliveries, and resolving issues.

You will coordinate communications and maintain accurate records while contributing to a team focused on satisfaction and efficiency. The role requires a bachelor's degree or equivalent education/experience, 0–2 years of relevant experience, and proficiency with Microsoft Office Suite.