Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; North Haven (CT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Annual breakfast by owners

Job summary

Raymour & Flanigan Furniture and Mattresses in North Haven, Connecticut is looking for a Customer Service Representative to enhance customer satisfaction. You will help customers through their purchase lifecycle by managing deliveries and payments, ensuring every customer feels valued.

The ideal candidate will possess excellent communication and interpersonal skills, with a focus on providing a friendly, professional service. This role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Provide friendly, personable, and professional service.
• Demonstrate effective communication and organizational skills.
• Proactively resolve escalated customer issues.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Acknowledge customer questions and concerns.
• Support sales and operations team members.

Skills

Effective communication

Interpersonal skills

Organizational skills

Excellent listening skills

Multi-tasking ability

Job description

Raymour & Flanigan Furniture and Mattresses in North Haven, Connecticut is looking for a Customer Service Representative to enhance customer satisfaction. You will help customers through their purchase lifecycle by managing deliveries and payments, ensuring every customer feels valued.

The ideal candidate will possess excellent communication and interpersonal skills, with a focus on providing a friendly, professional service. This role requires flexibility to work various shifts, including weekends and holidays.