Customer Experience Advocate

Safelite; Shreveport (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive base pay

401(k) with company match

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a Customer Advocate who serves as the brand’s first impression by greeting customers in person, handling scheduling, work orders, invoicing, and answering calls and emails with energy and professionalism.

You’ll manage inquiries about service issues, pricing, warranties, and dealer orders, verify information, and perform essential administrative tasks to keep the shop running smoothly in a fast-paced environment.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE as required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues and pricing.
• Verify work order information, insurance details, and parts needs.
• Process invoices, work orders, and credit memos; manage entries.
• Review dealer orders and align with national center directives.
• Perform all other duties as assigned.

Skills

Customer service

Telephone operations

Administrative support

Professionalism

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate who serves as the brand’s first impression by greeting customers in person, handling scheduling, work orders, invoicing, and answering calls and emails with energy and professionalism.

You’ll manage inquiries about service issues, pricing, warranties, and dealer orders, verify information, and perform essential administrative tasks to keep the shop running smoothly in a fast-paced environment.