Customer Experience Specialist

Apple Inc.; Torrance (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Apple Inc. is seeking a Customer Specialist for our Apple Retail team in California. You will build brand loyalty by delivering an outstanding customer service experience and guiding customers to the right Apple products and services.

You’ll learn quickly, ask thoughtful questions, and customize recommendations to enrich customers’ lives. You will work in a fast-paced store environment, collaborate with team members, and contribute to an inclusive culture.

Qualifications

• Availability to work based on store needs, including nights and weekends.
• Experience in customer-facing roles and selling techniques.
• Ability to learn Apple products and services quickly.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Educate customers on purchase options and ownership opportunities.
• Stay up to date on product information and store processes, supporting peers as needed.
• Contribute to an inclusive store environment and uphold Apple values.

Skills

Customer service

Sales

Questioning to learn customer needs

Product knowledge

Job description

Apple Inc. is seeking a Customer Specialist for our Apple Retail team in California. You will build brand loyalty by delivering an outstanding customer service experience and guiding customers to the right Apple products and services.

You’ll learn quickly, ask thoughtful questions, and customize recommendations to enrich customers’ lives. You will work in a fast-paced store environment, collaborate with team members, and contribute to an inclusive culture.