Customer Experience Specialist — Tech & Services

Apple Inc.; Rancho Cucamonga (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Apple Inc. is seeking a Retail Specialist in California to deliver exceptional customer service by understanding individual needs and recommending Apple products and services.

You’ll educate customers on purchasing options and features, while supporting teammates and maintaining store standards. Ideal candidates will have knowledge of Apple products, strong communication, and the ability to work in a fast-paced environment with multiple customers.

Qualifications

• Availability to work nights, weekends, and holidays in the retail store.
• Knowledge of Apple products and services.
• Personalize solutions and communicate them effectively.
• Ability to work in a fast-paced environment and handle multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Educate customers on purchase options and services.
• Support peers by sharing knowledge and assisting ownership opportunities.
• Maintain accuracy and follow guidance in store operations.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Product knowledge

Customer service

Sales skills

Teamwork

Curiosity

Job description

Apple Inc. is seeking a Retail Specialist in California to deliver exceptional customer service by understanding individual needs and recommending Apple products and services.

You’ll educate customers on purchasing options and features, while supporting teammates and maintaining store standards. Ideal candidates will have knowledge of Apple products, strong communication, and the ability to work in a fast-paced environment with multiple customers.