Customer Experience Specialist — Tech & Services

Apple; Wellington (FL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical & dental

Stock programs

Tuition reimbursement

Job summary

Apple Retail seeks a Specialist who builds brand loyalty by delivering an exceptional customer service experience. You will ask questions to understand needs and customize recommendations to enhance customers' lives. Stay informed on Apple products and purchasing options, and support peers while maintaining accuracy and inclusivity in daily work.

You’ll be part of a fast-paced store team, collaborating to provide a seamless Apple experience and ownership opportunities for customers.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate effectively.
• Ability to work in a fast-paced environment with multiple customers.
• Team environment with shared responsibility and accountability.
• Curious and open to learning from others.
• Trustworthy with sensitive information and Apple values.

Responsibilities

• Deliver excellent service by understanding customer needs and identifying ownership opportunities.
• Present products and services and educate customers on purchase options.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge about products and options.
• Maintain accuracy and follow guidance; perform other tasks in-store as needed.
• Contribute to an inclusive environment and uphold Apple’s values.

Skills

Knowledge of Apple products andervices

Personalize solutions

Multi-tasking in fast-paced env

Team-oriented

Curious / eager to learn

Confidential information handling

Job description

Apple Retail seeks a Specialist who builds brand loyalty by delivering an exceptional customer service experience. You will ask questions to understand needs and customize recommendations to enhance customers' lives. Stay informed on Apple products and purchasing options, and support peers while maintaining accuracy and inclusivity in daily work.

You’ll be part of a fast-paced store team, collaborating to provide a seamless Apple experience and ownership opportunities for customers.