Customer Experience & Tech Solutions Specialist

Apple Inc.; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Apple Inc. Retail is seeking a Specialist to build brand loyalty and deliver an only-at-Apple customer service experience in-store. You’ll ask questions to learn customer needs, customize recommendations, and educate customers on purchase options.

You’ll stay up to date on Apple products, support peers, maintain accuracy, and contribute to an inclusive environment, upholding Apple values.

Qualifications

• Availability to work a schedule including nights, weekends and holidays.
• Ability to understand customer needs and present suitable Apple products.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on purchase options and product Zone processes.
• Support peers with knowledge about Apple products and services.
• Maintain accuracy and follow guidance in store operations.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Customer service

Sales

Product knowledge

Teamwork

Curiosity

Job description

Apple Inc. Retail is seeking a Specialist to build brand loyalty and deliver an only-at-Apple customer service experience in-store. You’ll ask questions to learn customer needs, customize recommendations, and educate customers on purchase options.

You’ll stay up to date on Apple products, support peers, maintain accuracy, and contribute to an inclusive environment, upholding Apple values.