Customer Experience Specialist

Safelite Group; Columbia Township (MO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Medical benefits

Paid time off

Company holidays

Job summary

Safelite Group is seeking a Customer Advocate to be the first friendly face customers meet, handling administrative tasks, scheduling, work orders, and invoicing while delivering a memorable experience during every interaction.

You will manage in-shop greetings, inbound calls, emails, and a range of service issues, with a focus on accuracy and efficiency. Join a team that values work-life balance and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1-3 years in telephone operations or admin.
• Strong customer service in fast-paced settings.
• Willing to travel up to 10%.

Responsibilities

• Greet customers and resolve concerns promptly.
• Handle calls, emails, and faxes for service issues and pricing.
• Verify insurance and process work orders.
• Process invoices, credits, and rebills.
• Review national center orders and dealer accounts.
• Perform other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma

Job description

Safelite Group is seeking a Customer Advocate to be the first friendly face customers meet, handling administrative tasks, scheduling, work orders, and invoicing while delivering a memorable experience during every interaction.

You will manage in-shop greetings, inbound calls, emails, and a range of service issues, with a focus on accuracy and efficiency. Join a team that values work-life balance and growth opportunities.