Customer Experience Champion

Safelite Fulfilment; Richmond (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid PTO and holidays

Tuition reimbursement

Job summary

Safelite Fulfilment is seeking a Customer Advocate to greet customers in shop, manage administrative processes, scheduling, work orders and invoicing, and handle inbound calls and emails to deliver a memorable experience.

You will resolve customer concerns quickly, verify insurance, process invoices and credit memos, review orders from the national contact center, and support dealer parts and special accounts. Travel up to 10% may be required.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Process buyouts, invoices, work orders, deleted work orders and credit memos/rebills.
• Review orders from the national contact center and manage dealer parts orders.

Skills

Telephone operations

Customer service

Administrative support

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate to greet customers in shop, manage administrative processes, scheduling, work orders and invoicing, and handle inbound calls and emails to deliver a memorable experience.

You will resolve customer concerns quickly, verify insurance, process invoices and credit memos, review orders from the national contact center, and support dealer parts and special accounts. Travel up to 10% may be required.