Customer Experience Specialist

CarMax Inc.; Springfield (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Team bonus 25% of base salary

Job summary

CarMax Inc. in Springfield, IL seeks a Customer Specialist to guide customers through the car-buying and selling journey, including appraisals, test drives, and financing.

You will document vehicle conditions, manage paperwork, and collaborate across teams to ensure a transparent, efficient experience that reflects CarMax’s honesty and innovation. This role offers autonomy and meaningful impact on every interaction.

Qualifications

• Strong communication and customer service skills to guide customers.
• Ability to build relationships and represent CarMax professionally.
• Ability to balance customer needs with processes and deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Document vehicle conditions for appraisals and communicate findings to Buyers.
• Manage inventory processes including vehicle check-in and scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and managing paperwork.
• Coordinate service appointments and review repair invoices for billing accuracy.

Skills

Customer service

Communication

Teamwork

Attention to detail

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax Inc. in Springfield, IL seeks a Customer Specialist to guide customers through the car-buying and selling journey, including appraisals, test drives, and financing.

You will document vehicle conditions, manage paperwork, and collaborate across teams to ensure a transparent, efficient experience that reflects CarMax’s honesty and innovation. This role offers autonomy and meaningful impact on every interaction.