Customer Experience Specialist - In-Person & Admin

belron; Gainesville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off and company holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to greet customers in-shop, handle inbound calls and emails, and manage administrative processes from scheduling to invoicing. This role emphasizes delivering a memorable customer experience through proactive problem-solving.

Ideal candidates have 1–3 years in telephone operations or business administration and a professional appearance, with travel up to 10% as needed.

Qualifications

• High School Diploma or GED or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Willingness to travel up to 10%
• Present a professional appearance and wear PPE.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and creatively.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Communication

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers in-shop, handle inbound calls and emails, and manage administrative processes from scheduling to invoicing. This role emphasizes delivering a memorable customer experience through proactive problem-solving.

Ideal candidates have 1–3 years in telephone operations or business administration and a professional appearance, with travel up to 10% as needed.